Herzlinger why innovation

Requiring multiple signatures on multiple forms that patients likely have repeatedly filled out with the same information seems a necessity in the revenue cycle. While much of the discussion focuses on getting the patient engaged in their care, there is also encouragement to convene a patient council to get input on patient perceptions of care and processes of care. Many of the best process improvements I have seen as a senior executive have come from thoughtful suggestions of the front-line staff serving our patients.

Reaching across the counter, the exam table or the bedrail and asking our patients for input is another good way to improve processes. Process improvement innovations are not just the mechanical adjustment to an assembly-line series of steps. They are also getting the best from our people and giving the best to our patients. Our teams give us great innovations. It is time now to expand our innovation team by one more position and bring the patient into the team. Let them help us not only find the next great innovation, but also help us define the value for the patient in that next innovation.

Improved interoperability in healthcare data exchange has been one byproduct of the COVID pandemic that may ultimately help improve the delivery of care — as well as its cost effectiveness — in the United States.

Savings can be generated at the organizational and healthcare industry levels through steps to reduce wasteful administrative processes, study authors wrote. You have [n] free articles remaining this month. Upgrade Membership. Related Content. Live Webinar Finance and Business Strategy. Live Webinar Billing and Collections. One significant barrier to innovation in health care is the dominant status quo in health care delivery, insurance, and digital technology — which is generally supported by friendly regulation and reimbursement — that stands in the way of innovators that threaten to dislodge it.

My latest book describes how healthcare innovators can respond to the Six Factors that characterize the status quo in the economic and social, political, and demographic environment and how to align with them. These Six Factors are structure, financing, technology, accountability, consumers, and public policy.

Q: Have you had a favorite private sector experience, in terms of a particularly memorable event — or a company that you helped found, or to govern as a director? RH: My personal favorite is a company that designed, manufactured, and sold a rapid infuser of heated blood for people who otherwise could have bled to death from accidents, gunshots, postpartum hemorrhages, etc.

My book describes how to evaluate the clinical and commercial feasibility of technological innovations like this. I am also fortunate to have served on many boards of large public firms. Two stand out for turning themselves around to the benefit of their customers and shareholders, and for the business model smarts that their CEOs used to make it happen.

The separate group reported only to the CEO, who saved it from the all-too-common destruction of outside innovations by internal staff. By the way, I have been squarely aligned with the shareholders of all these firms, because my compensation has been in stock, not in cash. Q: Are there any memorable examples from your academic career of instances when your private sector work has inspired elements or threads of your research agenda?

But most of the transference resulted from my research and teaching to the private sector and the government. Medical treatment has made astonishing advances, but the packaging and delivery of health care are often inefficient, ineffective, and user unfriendly. Problems ranging from costs to medical errors beg for ingenious solutions-and indeed, enormous investments have been made in innovation. But too many efforts fail.

To find out why, it's necessary to break down the problem, look at the different types of… Expand. View on PubMed. Save to Library Save. Create Alert Alert. Share This Paper. Background Citations. Methods Citations. Results Citations. Topics from this paper.

Delivery of Health Care.